Case Study: Ting

Case Study: TingDec 27,2016

Full disclosure: I’m a big fan of Ting, I’m happy to report, especially when combined with a free Google Voice number. More on my recommended setup below* Second, Ting appears to be using (below) a pretty classic “Net Promoter Score®” model, based on Bain & Company’s The Ultimate Question 2.0. Let’s dig in: First, the Read More…


OnboardingMar 25,2015

Onboarding… in production. Need it? Just ask – we’ll wrap it up and send it to you.